Shared Group functions in operations, customer experience, marketing, finance, HR, facilities, compliance and M&A support every business.
Our support services
Behind our brands
Operations
Every brand within the Campions Group portfolio benefits from a shared operational platform designed to support efficiency, consistency and growth. Rather than each business maintaining its own infrastructure, the Operations function develops and manages the core processes, systems and workflows that underpin day-to-day activity across the Group.
This approach allows our brands to focus their time and expertise on building trusted relationships, guiding customers and clients towards successful outcomes, while benefiting from shared operational standards and best practice. The customer journey is central to the way we operate, with processes and systems designed to support a consistent experience from initial engagement through to completion and ongoing customer care. From managing leads and customer information to supporting business processes and regulatory requirements, Operations provides the framework that enables businesses across the Group to operate effectively and at scale.
Operational standards are continuously reviewed and enhanced through collaboration across the brands, ensuring systems evolve to meet changing business needs while maintaining consistency across each portfolio. Where a business has a genuine specialist requirement, tailored solutions can be incorporated without compromising the benefits of a shared group-wide approach.
Customer Experience
Understanding and improving the experience of buying, selling or renting a property through one of Campions Group’s brands from the point of view of the customer is the focus of our Customer Experience function.
From the first point of contact through to the finalisation of the transaction and beyond, the Customer Experience team works with the brands to identify ways in which the journey can be made smoother and clearer for customers. This includes gathering and reviewing customer feedback, sharing what’s working well between brands, and supporting each business to optimise its processes and platforms.
Marketing
Marketing is organised into two teams: Brand and Performance Marketing. The Brand team is responsible for increasing awareness and consideration, covering positioning, content, PR and social media. Performance Marketing is responsible for digital presence and lead generation for the branch network, covering the website, paid search, SEO and CRM.
Day to day, this covers driving applicant volume through the property portals, running local marketing and canvassing activity, and building each brand’s profile locally through activities including PR, out-of-home advertising, local partnerships and sponsorships. It also includes email marketing to each branch’s own database and managing its presence on social media and review platforms, so a local audience sees consistent activity everywhere they’re likely to come across a brand.
Activity is planned and delivered within each brand’s own tone and positioning, so a branch sees marketing suited to that brand specifically, not a single Group-wide campaign applied everywhere.
Finance
Financial oversight, reporting and commercial support across Campions Group’s portfolio of specialist property businesses sits with Finance. This includes consolidating financial performance across brands, maintaining reporting standards and controls, and providing commercial analysis that supports decisions on investment, pricing and resourcing. Finance works closely with each brand’s own management team, giving them access to Group-level financial support without needing to build the same function individually.
Beyond consolidated reporting, Finance is also where a brand goes for the kind of commercial analysis it wouldn’t build for itself at its own scale, whether that’s modelling a pricing change, scrutinising a budget request, or comparing its numbers against the rest of the portfolio. Day-to-day financial management stays with each brand’s own team; Finance provides the analysis and infrastructure behind it.
Human Resources
HR plays a key role in ensuring the organisation has the talent, leadership capability and workplace culture needed to achieve its objectives. By attracting, developing, and retaining talented colleagues, HR helps create an environment where people can perform at their best and contribute to long-term business success.
Alongside supporting the employee lifecycle, HR provides the frameworks, governance and insight that underpin effective people management. Working in partnership with leaders across the organisation, the team ensures that people decisions are aligned with business priorities, organisational values, and legal requirements, while promoting a consistent and fair colleague experience.
Facilities
Each brand within the Campions Group portfolio benefits from a centrally managed Facilities function that supports the workplaces, infrastructure and operational environments on which our businesses depend. Across our branch and office network, Facilities are responsible for maintaining safe, compliant and effective working environments, enabling colleagues to focus on serving customers and growing their businesses.
The function oversees office premises, supplier relationships and building services, ensuring that each location has the infrastructure, resources and support required to operate efficiently. Health and safety is a fundamental part of this responsibility, with Facilities coordinating building compliance, risk management and workplace standards to help protect our colleagues, customers and visitors across the Group.
With a diverse portfolio operating across multiple locations, Facilities also manages the practical complexities that come with maintaining a network of branches and offices, including landlord relationships, contractor management, repairs, maintenance and statutory compliance. By providing a consistent and proactive approach, the function removes much of the administrative burden from individual brands, allowing local teams to focus on their customers while benefiting from workplaces that support productivity, wellbeing and business performance.
Compliance
The Compliance function oversees regulatory compliance, risk, business governance and professional standards across Campions Group’s portfolio of specialist property businesses. This includes maintaining compliance frameworks and policies, monitoring regulatory change across the markets in which the Group operates, and working with each brand’s operational teams to apply the right standards in practice. Compliance gives each business access to shared regulatory support, reducing the compliance burden each brand carries individually while supporting consistent standards Group-wide.
Much of the value here comes from tracking regulatory change before it becomes urgent: as rules shift across the markets the Group operates in, Compliance is positioned to flag what’s coming and work through what it actually means for each brand’s day-to-day practice, rather than leaving individual teams to interpret regulatory updates on their own. This is particularly relevant where requirements vary by market or nation, since a single Group-wide policy still needs translating into what’s correct for each brand’s specific regulatory environment.
Explore our portfolio
Discover the businesses that make up Campions Group and the different areas of the property market they serve.
Careers
Our people work across a wide range of roles, from branch-based sales and lettings to operations, finance, marketing, technology and leadership. Because we are a group of businesses, colleagues can move between roles, brands and specialisms as their careers develop.
